24/7 Support
Our support lines are open 24 hours, 7 days a week. Please see contact information for 24/7 support here.
24/7 Direct Support Contacts
Contact information for 24/7 support
ZTEL 24/7 National Support hotline: 041 457 1639
Email: support@ztel.co.za
WhatsApp: 065 231 1081
Office: 20 Phlox St, Malabar, Port Elizabeth.
Escalations
The following escalation matrix should be followed in the case of unresolved issues with ADSL, VDSL, Fibre, SonicFibre [AirFibre] or wireless broadband. Level 3 may also be be contacted directly for non-resolved accounting issues.
Level 1 Escalations |
Marvelous ChipanguraEmail marvelchip@ztel.co.za or call 041 457 1639 |
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Level 2 Escalations |
Khalil BandaEmail techkzn@ztel.co.za |
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Level 3 Escalations |
Afzal VawdaCall 0722989768 |
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Level 4 Escalations |
Muhammad OwaisEmail tech@ztel.co.za Mobile: 0681746016 |
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