24/7 Support
Our offices are open 24 hours, 7 days a week. Please see contact information for 24/7 support here.
24/7 Direct Support Contacts
Contact information for 24/7 support
ZTEL 24/7 National Support hotline: 041 457 1719
Email: support@ztel.co.za
WhatsApp: 065 231 1081
Office: 20 Phlox St, Malabar, Port Elizabeth.
Dedicated, Private Client Support
You can access your very own, dedicated support agent if you are a registered ZTEL customer. Below you can find information about our core operations managers and support agents across South Africa. Use the form at the bottom of this page if you have any questions, and one of our support managers will contact you within 90 minutes.
Khalil Banda
Chief of Operations, Kwa-Zulu Natal
Khalil oversees operations in the Kwa-Zulu Natal region.
Mobile: 082 314 3082
Email: techkzn@ztel.co.za
Marvelous Sunhua
Core Network Admin
Based at our head office in Port Elizabeth, Mr Sunhua manages core network infrastructure and support team operations
Mobile: 062 084 6622
Email: marvelous@ztel.co.za
Leon
Dedicated Support Agent
Our support engineers are dedicated to responding to customer issues and resolving them in a timely and efficient manner
Mobile: 065 925 4668
Email: support@ztel.co.za
Unathi
Dedicated Support Agent
Our support engineers are dedicated to responding to customer issues and resolving them in a timely and efficient manner
Mobile: 065 926 1203
Email: support@ztel.co.za
Billing and Accounts
Your private support agent can help you with any account related information. For advanced billing issues, please use the contacts below
Muneeb Jamal
Billing & Accounts Head Office
ZTEL Communications was founded in 2009 by Muhammad Owais. Based in Port Elizabeth
Mobile: 069 195 6609
Email: accounts@ztel.co.za
Mariyah Omer
Kwa-Zulu Natal and George Regional Manager
In addition to being Durban’s regional manager, Mariyah also works as Kwa-Zulu Natal’s and Geroge’s head of accounts
Mobile: 061 533 7814
Email: durban@ztel.co.za
Escalations
The following escalation matrix should be followed in the case of unresolved issues with ADSL, VDSL, Fibre, SonicFibre [AirFibre] or wireless broadband. Level 3 may also be be contacted directly for non-resolved accounting issues.
Level 1 Escalations |
Ridhwaan WilliamsEmail ridhwaan@ztel.co.za or call 041 457 1719 |
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Level 2 Escalations |
Marvelous Sunhua.Email marvelous@ztel.co.za |
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Level 3 Escalations |
Adam AlakhrasCall 061 943 0573 |
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Level 4 Escalations |
Muhammad OwaisEmail tech@ztel.co.za |
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