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24/7 Customer Support

Information on general and dedicated support channels, including escalation matrix for unresolved queries.

 

 

24/7 Support

Our offices are open 24 hours, 7 days a week. Please see contact information for 24/7 support here.

24/7 Direct Support Contacts

Contact information for 24/7 support

ZTEL 24/7 National Support hotline: 087 183 2045
Mobile: 067 227 9860
Email: support@ztel.co.za
WhatsApp: 065 231 1081

Walk-in Office: 55A Newton St, Newton Park, Port Elizabeth.

 

Dedicated, Private Client Support

You can access your very own, dedicated support agent if you are a registered ZTEL customer. Below you can find information about our core operations managers and support agents across South Africa. Use the form below if you have any questions, and one of our support managers will contact you within 90 minutes. 

Jacques Stander

Night Support Manager

Jacques is available  to handle your queries at any time during the night.

Mobile: 067 227 9860
Email: jacques@ztel.co.za

     

Marvelous Sunhua

Core Network Admin
Based at our head office in Port Elizabeth, Mr Sunhua manages core network infrastructure and support team operations 

Mobile: 062 084 6622
Email: marvelous@ztel.co.za

  

Khalil Banda 

Chief of Operations, Kwa-Zulu Natal
Khalil oversees operations in the Kwa-Zulu Natal region.

Mobile: 067 227 9860
Email: techkzn@ztel.co.za

     

Leon

Dedicated Support Agent

Our support engineers are dedicated to responding to customer issues and resolving them in a timely and efficient manner 

Mobile: 076 396 0212
Email: support@ztel.co.za

Siphosethu

Dedicated Support Agent

Our support engineers are dedicated to responding to customer issues and resolving them in a timely and efficient manner 

Mobile: 065 926 1203
Email: support@ztel.co.za

Edison Macbey

Dedicated Support Agent

Our support engineers are dedicated to responding to customer issues and resolving them in a timely and efficient manner 

Mobile: 061 765 8121
Email: support@ztel.co.za


Sufyaan Shaik

Fibre Support

Our support engineers are dedicated to responding to customer issues and resolving them in a timely and efficient manner 

Mobile: 083 815 0331
Email: support@ztel.co.za

Billing and Accounts

Your private support agent can help you with any account related information. For advanced billing issues, please use the contacts below

Muneeb Jamal

Billing & Accounts Head Office
ZTEL Communications was founded in 2009 by Muhammad Owais. Based in Port Elizabeth

Mobile: 069 195 6609
Email: accounts@ztel.co.za


     

Mariyah Omer

Kwa-Zulu Natal Regional Manager 
In addition to being Durban’s regional manager, Mariyah also works as Kwa-Zulu Natal’s head of accounts

Mobile: 061 533 7814
Email: durban@ztel.co.za

       

Mujahid Al Qudah

George Regional Manager
Mujahid serves as the regional manager in George and handles accounts for this region

Mobile: 067 033 5620
Email: geroge@ztel.co.za

       

Escalations

The following escalation matrix should be followed in the case of unresolved issues with ADSL, VDSL, Fibre, SonicFibre [AirFibre] or wireless broadband. Level 3 can be contacted directly for non-resolved accounting issues.

Level 1 Escalations

Victory Madimba

Email victory@ztel.co.za or call 065 871 6043. 

Level 2 Escalations

Marvelous Sunhua.

Email marvelous@ztel.co.za or call 062 084 6622

Level 3 Escalations

Adam Alakhras

Email adam@ztel.co.za or call 061 943 0573

Level 4 Escalations

Muhammad Owais

Email tech@ztel.co.za or call 065 231 1081

Contact ZTEL Support