24/7 Customer Support

Information on general and dedicated support channels, including escalation matrix for unresolved queries.

 

 

24/7 Support

Our offices are open 24 hours, 7 days a week. Please see contact information for 24/7 support here.

24/7 Direct Support Contacts

Contact information for 24/7 support

ZTEL 24/7 National Support hotline: 041 457 1719
Email: support@ztel.co.za
WhatsApp: 065 231 1081

Office: 20 Phlox St, Malabar, Port Elizabeth.

 

Dedicated, Private Client Support

You can access your very own, dedicated support agent if you are a registered ZTEL customer. Below you can find information about our core operations managers and support agents across South Africa. Use the form at the bottom of this page if you have any questions, and one of our support managers will contact you within 90 minutes. 

Khalil Banda 

Chief of Operations, Kwa-Zulu Natal
Khalil oversees operations in the Kwa-Zulu Natal region.

Mobile: 082 314 3082
Email: techkzn@ztel.co.za

 

Marvelous Sunhua

Core Network Admin
Based at our head office in Port Elizabeth, Mr Sunhua manages core network infrastructure and support team operations 

Mobile: 062 084 6622
Email: marvelous@ztel.co.za

  

Leon

Dedicated Support Agent

Our support engineers are dedicated to responding to customer issues and resolving them in a timely and efficient manner 

Mobile: 065 925 4668
Email: support@ztel.co.za

Unathi

Dedicated Support Agent

Our support engineers are dedicated to responding to customer issues and resolving them in a timely and efficient manner 

Mobile: 065 926 1203
Email: support@ztel.co.za

Billing and Accounts

Your private support agent can help you with any account related information. For advanced billing issues, please use the contacts below

Muneeb Jamal

Billing & Accounts Head Office
ZTEL Communications was founded in 2009 by Muhammad Owais. Based in Port Elizabeth

Mobile: 069 195 6609
Email: accounts@ztel.co.za


     

Mariyah Omer

Kwa-Zulu Natal and George Regional Manager 
In addition to being Durban’s regional manager, Mariyah also works as Kwa-Zulu Natal’s and Geroge’s head of accounts

Mobile: 061 533 7814
Email: durban@ztel.co.za

       

Escalations

The following escalation matrix should be followed in the case of unresolved issues with ADSL, VDSL, Fibre, SonicFibre [AirFibre] or wireless broadband. Level 3 may also be be contacted directly for non-resolved accounting issues.

Level 1 Escalations

Ridhwaan Williams

Email ridhwaan@ztel.co.za or call 041 457 1719

Level 2 Escalations

Marvelous Sunhua.

Email marvelous@ztel.co.za 

Level 3 Escalations

Adam Alakhras

Call 061 943 0573

Level 4 Escalations

Muhammad Owais

Email tech@ztel.co.za

Contact ZTEL Support